Delicious Nutritious Food Company Limited (DNFC) is a New Zealand-based company operating out of Te Puke in the sunny Bay of Plenty producing the Kiwi Crush range. All activities on the DNFC website fall under New Zealand legal jurisdiction. Committed to ethical business practices, DNFC faithfully upholds its responsibilities outlined in the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
By registering as a member of DNFC or making a purchase from our website, you acknowledge and accept the terms and conditions outlined herein. They are effective from 1 March 2024. Refrain from using the services if you do not agree with these terms and conditions
Customers can choose to make payments exclusively through online credit card transactions facilitated by Windcave.
While DNFC strives to fulfil orders, acceptance of an order does not obligate us to supply. We retain the right to cancel any order without notice, with obligations limited to protections under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Credit card refunds for cancelled orders will follow the Consumer Guarantees Act 1993.
For all product returns, customers are to contact DNFC first via email.
We require a brief explanation of why you would like to return the product or products, the batch number, expiry date and photos if possible.
DNFC accepts returns for:
a. Goods damaged during delivery
b. Goods with manufacturing faults
c. Goods supplied incorrectly.
d. Goods differing from their description on the website.
Return freight costs are the customer’s responsibility, unless the return is for reasons outlined in paragraphs a-d above, in which case DNFC will cover courier costs from the original delivery address.
If you are not satisfied with a product provided by us and request a refund, please contact DNFC by email within 48 hours from the date of delivery.
We require a brief explanation as to why you have requested a refund, the batch number, expiry date and photos if necessary.
Refunds will be considered on a case-by-case basis and are subject to the approval of DNFC.
If a refund is approved, it will be issued via the original payment method, minus any applicable fees. We reserve the right to refuse a refund if the request is made after the specified timeframe (48 hours from date of delivery) or if the product/service does not meet the eligibility criteria.
You are responsible for safeguarding your login information, including your email address and password. Do not share your username or membership number, and refrain from disclosing your password, email address, date of birth, or any other information associated with your membership.
DNFC will send emails related to transactions, and website activities. Additionally, we may send regular electronic newsletters. Clear instructions for unsubscribing from the mailing list will be included in newsletters.
DNFC provides this site on an as-is basis, making no representations for the operation of the website or the accuracy, currency, or completeness of information. We are not liable for damages arising from site use, including direct, indirect, and incidental damages, loss of income, profit, data, property, or third-party claims. We do not guarantee the site will meet your requirements, be uninterrupted, timely, secure, or error-free.
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